- We are happy to announce that we now provide returns for all requests made within 7 days of receiving your order.

- We can only offer exchanges for orders after that 7 day return period. We cannot accept any faulty claims. returns or exchange requests for any orders after 2 months. 

- We are sorry, but we do not offer free returns or exchanges, The customer will need to cover the shipping costs if they wish to return their item.

- Item must be in the same condition that you received it. Unopened, unworn or unused, with gift bag, and in its original packaging. Important: If you want a full refund, you must return Jarlia By Jolina gift bag, and in its original packaging. If you return part of the packaging and gift bag, you get a partial refund.

We will not accept broken or damaged items that have been used. If you send us back any of the listed, then you will not be eligible for a refund, and we will return the item(s) that you sent back to us at your own expense. Unfortunately, all sales clearance and customized items, or gift cards are final sales, and we are unable to accept refunds or exchange.

- It is crucial that your order is wrapped in very secure packaging as postal staff often mishandle packages. if the item arrives back to us broken or damaged, we can only issue 50% of your refund.

- Returns are usually processed as soon as we receive them back, in 3-5 working days. You will be notified by email when we have processed you request.

- We are sorry, but we absolutely cannot accept returns or exchange on earrings for hygiene reasons, even if claimed to have not been opened or removed from the packaging. 

- We are sorry but all items within our PRE-OWNED & SALE collection are non-exchangeable and non-refundable due to the heavily discounted price and the range discontinued after they sell out.

- If you are not happy with the finish or quality of your item, we value your feedback and we can arrange a replacement or you can return the item.

 - We make an effort to package our products in secure packaging, however, occasionally. postal staff can mishandle packages. if your order arrives damaged, please send us your order number and a photo to and we will send a replacement. 

 It is crucial to us that our customers are happy with their order, and we are proud to announce that we now offer easy exchanges and returns on our portal.
Please ensure you have read the terms above before sending your item back to us to ensure you qualify for a return otherwise this could be rejected and sent back to you. 

Please note, we do not offer exchanges or returns for earrings or on any of our sale items.

For returns please place your request in our portal .