REFUND POLICY

FOR PRE-ORDER:
- ALL PRE-ORDERS ARE FINAL SALE. NO RETURNS, CANCELLATIONS, OR EXCHANGES WILL BE ACCEPTED.
- PRE-ORDER PRODUCTS CANNOT BE RETURNED.

FOR INSTANT ORDER:
- Returns must be initiated within 14 DAYS of the original order’s arrival.
- Item must be in the same condition that you received it. Unopened, unworn or unused, with gift bag, and in its original packaging. Important: If you want a full refund, you must return JARLIA by Jolina gift bag, and in its original packaging. If you return part of the packaging and gift bag, you get a partial refund.
- Customers returning products internationally must pay all associated duties and taxes for the shipment, or JARLIA by Jolina will not be able to accept the return.

- All sale items are final, we do not accept cancellations.
- Customer is responsible for return shipping costs + fees.

- Please note that all shipping costs are non-refundable.

Please note, we do not offer exchanges or returns for earrings or on any of our sale items.

For returns please place your request in our portal.